Selling via phone is a different challenge to face-to-face. Without the luxury of eyeballing your customer, you still need to follow a customer-centric process but do so quickly and concisely – and it’s not easy!
In today’s time-poor world, it’s not always possible to get face-to-face with your customers. And it can be expensive for your business to get in front of customers and prospects. So learning the skills of interacting primarily via phone and email is vital to increase the volume of contacts, without dramatically impacting the returns.
By the end of the workshop you will be able to:
Understand the key differences between phone & F2F
Improve conversation openings to lay the platform
Have a greater ability to build connections over the phone
Use concise questioning to quickly establish your customers’ needs
Ensure your email communications are clear and action orientated
Improve your skills in gaining commitment quickly
Increase your confidence to apply these skills consistently to improve performance and results!
Pre-workshop preparation activities
Experiential 1-day workshop
Toolkit for on-the-job application and embedding
Post-workshop Application Project to implement your skills in your real world!
Key differences in phone vs F2F selling
Buyers Cycle of Motivation – the process customers work through when they make buying decisions
Defining clear sales call objectives
The DRIVE Selling Model – using a proven, customer-centric sales approach in a phone / email environment
Public pricing from
$995 + GST
(If you book and pay
30 days in advance)
10% off total price
(3 or more attendees,
booked at the same time)
Want it delivered inhouse?
We can help
Run it as is or
customise it for your business