First Line Leadership

First Line Leadership: key skills in moving from team member to team leader.


Ideal for those in their first role as a team leader or supervisor.

What participants say about this programme:

"A very interactive programme with a very well prepared and experienced facilitator. The workbook is excellent and will be a great reference for the future. The final workplace project is a great idea for us to transfer what we have learnt into to the reality of our workplace." Museum Visitor Host

"I have a better understanding on how to run as a team and not individuals... and has helped me in my approach to my position as a manager/team leader and the responsibilities that come with it." Export Operations Manager

By the end of the programme you will be able to:

  • Give feedback and deal effectively with performance issues.
  • Plan and run effective team meetings.
  • Demonstrate resilience when handling tough situations.
  • Manage yourself by planning, prioritising, delegating and minimising time wasters.
  • Use tools and templates to guide you through your leadership conversations.
  • Confidently demonstrate key behaviours and skills to lead your team.


  • 2 days
  • Plus pre- and post-workshop activities and application tools