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Stop dropping your pants!

Boosting sales performance is possibly the one thing a small or medium-sized business can do to increase their profitability, but managers may have to adjust their ideas about what sales are all about. In the past, sales courses have focused on “closing”, getting a...

Gold Mining

A few years ago I bought new furnishings and appliances from a large high profile retailer with branches across Australasia. The in-store experience was excellent with the staff taking considerable time to talk me through the various alternatives available. It wasn’t...