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Which politicians are the best salespeople?

In the run-in to our national elections, it’s been fascinating to see how our leading politicians have gone about selling themselves, their parties and their ideologies. Whilst we’d like to think those who get elected are the individuals and parties who might best...

Sales Leadership – Influencing or Monitoring?

We all know that the world has changed forever.  Some of the previous ways of working and doing business have been challenged and altered to better fit the new environment we now face. But some time-honoured truisms remain, maybe even with greater focus now.  One...

4 Lessons in Selling in the Post Covid World!

With the move into Level 1 this week, it feels like we’re approaching some sort of normal. Collectively, we’ve done an amazing job of taming the virus – we now need to get the economy moving. But it won’t be easy. Our working environments will be changed...

Fortune Favours the Brave!

The world economy is facing challenges we haven’t seen in my lifetime. The impacts caused by the various sharemarket crashes, the GFC, political instability, etc won’t have a patch on the lasting effects caused by this current pandemic. ‘Unprecedented times’ we keep...
It’s got to be about quality!

It’s got to be about quality!

I got some news last week I’ve been dreading for the last 2½ years. A wonderful woman I’ve faced on the squash court for many years finally succumbed to the myriad cancers that riddled her body. Tarns was an incredible battler! When she was diagnosed with an extremely...
Our biggest enemy!

Our biggest enemy!

I’ve just completed Module 1 of a Customer Experience (CX) programme with a client and was reminded again of a vital – but too often overlooked – aspect of delivering exceptional experiences for our customers. No matter what we do to create memorable experiences...